Frequently Asked Questions (FAQ)

Coffee Machine Repairs, Servicing & Warranty Repairs in Wellington

Looking for coffee machine or home appliance repairs, parts or sales in Wellington? Here are answers to the questions we hear most often about coffee machine servicing, appliance repairs, warranty claims, and spare parts.

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General Coffee Machine & Appliance Repairs

Do you service & repair coffee machines in Wellington?

Yes. We service & repair most major brands of domestic and commercial coffee machines, including espresso machines, bean-to-cup machines, capsule machines, and manual coffee makers. We can also help with coffee grinders. 

What coffee machine & grinder brands do you repair?

We service and repair many leading brands, including:

• Breville
• De'Longhi
• Nespresso
  
• Lelit
• Baratza
• Mazzer
• Bellezza
• Rocket
• Rancilio
  
• ECM
• La Marzocco
• And many others

If your brand isn't listed, contact us and we'll let you know if we can help. Please note: Unfortunately we no longer accept Sunbeam or Jura coffee machines for repair or servicing. 

Do you service & repair other appliances?

Yes. We can also help with repairs and parts supply for the following:

• Kenwood Mixers
• Kenwood Mincers
• Kenwood Food Processors
• De'Longhi Dehumidifiers (in-warranty only)
• De'Longhi Electric or Panel Heaters (in-warranty only)
• Braun Hand Blenders
• Braun Steam Irons (in-warranty only)
• Breville AquaStations

Unfortunately we cannot help with whiteware, washing machines, dryers or microwaves.

What are the most common coffee machine faults?

Some of the most common issues we repair include:

• Not coming up to pressure
• Water leaks
• No coffee dispensing
• Poor coffee extraction
• Steam wand problems
• Grinder faults
• Blocked brew units
• Error messages
• Excessive noise during operation
• Temperature and heating issues

How much does coffee machine repair cost?

We have a minimum repair charge of $132.25 inc GST. Parts and additional labour are charged on top if required. We do our best to keep you in the loop of the costs of your repair, however please note that we will often need to install or replace parts and re-test your machine first to ensure the fault is properly remedied.

Repair costs vary depending on the fault, brand, and parts required. We provide an assessment and rough estimate of costs before proceeding with major repairs whenever possible.

What if my machine can't be fixed or becomes uneconomical to repair?

We do our best to repair your machine where possible, however in the event that your machine is either unable to be fixed or the cost required makes it uneconomical, then you'll be charged an $80 inspection fee instead of repair costs. This is to cover the technician's time assessing, diagnosing and advising you. 

How long does a coffee machine repair take?

Most repairs are completed within a few business days, depending on parts availability and the complexity of the issue. We generally aim for around 2-3 days, however as we also receive warranty machines from around the country and attend unexpected off-site commercial breakdown repairs, it can be difficult to estimate turnaround timeframes. We also have a mandatory 24 hour bench testing period after all repairs to ensure complete machine operation. Unfortunately due to these and other factors outside of our control, we are unable to provide a same-day service. 

We understand it's difficult living without your coffee machine for a while, so we do our absolute best to get your machine ready for you to collect as quickly as possible.

Do you come to me to fix my home coffee machine?

Home coffee machines are repaired and serviced in our Petone workshop, so you'll need to bring or courier your machine in to us. This includes domestic machines used in offices or businesses (eg. Breville, De'Longhi, Rocket, etc). If your machine is plumbed in, then we can send a technician to attend on-site, however a travel fee will apply.

If you are unable to get your machine in to us, please feel free to get in touch we may be able to assist with collection and drop off/return courier. 

Do I need to book in, or can I just show up?

We recommend booking your machine in to make the drop off process quicker, however you're welcome to pop in and drop off whenever suits you and we can book you in at reception. Please note that booking your machine in does not mean your machine will be assessed straight away; the 2-3 day turnaround time will still apply, however we'll get your machine ready for you to collect as quickly as we can!

Is it worth repairing my coffee machine?

In many cases, yes. Professional coffee machines and premium home espresso machines are often worth repairing, especially when compared to the cost of replacement. 

Do you offer coffee machine servicing and maintenance?

Yes. Regular servicing helps extend the life of your machine, improve coffee quality, and prevent costly breakdowns. You can find our general servicing costs here. 

How often should I service my coffee machine?

For most home machines, we recommend servicing every 12 months. Machines used heavily may benefit from more frequent maintenance.

 

Booking & Contact

How do I book a repair?

You can contact us by phone, email, or online.

Do I need an appointment?

Appointments are recommended for an easier drop-off, however walk-ins are also accepted. We're happy to book you in when you arrive.

Where are you located?

We are based in Wellington and service customers throughout the Wellington region. If you aren't local to us, you're more than welcome to courier your machine in for a service or repair - we help many customers nation-wide.

Do you have car parks available?

Yes. We have marked car parks out front, however if these are full, you're welcome to park in front of the door or roller door temporarily while dropping your machine in. 

Can you help me lift my coffee machine in?

Absolutely! We're more than happy to carry your machine in for you. 

Phone: 04 830 7544

Email: info@ersnz.com

Address: 39 Victoria Street
Petone 5012

 

Warranty Repairs

Are you an authorised warranty repair centre?

Yes. We carry out authorised warranty repairs for:

• Breville
• Nespresso
• De'Longhi
• Kenwood
• Braun

What do I need to bring for a warranty repair?

Please bring:

• Proof of purchase (receipt or invoice) - if you purchased online, you can forward us a copy of your order confirmation instead
• Your machine or appliance
• All parts needed for a full bench test (eg. portafilter, drip tray, water tank for coffee machines, mixing bowl and mixer attachment for mixers, etc)
• A description of the fault

Is there a charge for warranty repairs?

If the fault is covered under the manufacturer's warranty terms, there is generally no repair charge. Please note that non-warranty faults or customer-introduced damage may incur repair costs. 

How do I know if my appliance is still under warranty?

Warranty periods vary by manufacturer and product type. If you're unsure, contact the store you purchased from, the manufacturer or us with your proof of purchase and appliance details. Usually the warranty term will be listed on your receipt or invoice. 

 

Spare Parts & Accessories

Do you sell coffee machine spare parts?

We stock and source a range of genuine and compatible spare parts for many coffee machines and appliances, available either in-store or online. If there's something you need that we don't have listed, feel free to get in touch and we'll see if we can help. 

Can I buy replacement water filters and cleaning products?

Yes. We can supply a range of filters, descaling products, cleaning tablets, and maintenance accessories, available either in-store or online.